Privacy Policy

Introduction

• We are Affinity Telecom Ltd, located at Lansdowne House, Berkeley Square, London, England, W1J 6ER. Our expertise lies in global connectivity and communication services, offering International voice, data, SMS, and value-added services. This privacy policy pertains to Affinity Telecom Ltd (AF) and underscores our commitment to safeguarding the privacy of our customers and partners.

Purpose of the Privacy Policy

• At AF, we prioritise the protection of personal data, which refers to information identifying individuals. This policy articulates our privacy protection measures and outlines our practices concerning personal data.

Types of Personal Data Collected

• We collect a diverse range of personal data, encompassing Identity Information, Contact Information, Financial Information, Transaction Information, Technical Information, Profile Information, Usage Information, and Marketing and Communications Information. Additionally, we may employ Aggregated Data for statistical purposes. Special Categories of Personal Data are typically not collected, with limited exceptions.

Methods of Personal Data Collection

• Personal data is acquired through direct interactions, automated technologies, and third parties or publicly available sources. Direct interactions involve information provided by customers or suppliers, while automated technologies include data collected during website interactions. Third parties may contribute data, such as analytics providers, advertising networks, and publicly available sources.

Utilization of Personal Data

• Personal data serves various purposes, including contract fulfilment, relationship management, fraud prevention, and compliance with legal obligations. Marketing communications are sent based on customer preferences, and data analytics enhance our services. Users can opt out of marketing messages.

Data Retention

• Personal data is retained as necessary for contractual, legal, or legitimate interest purposes. Retention periods consider contractual obligations, legal requirements, and other pertinent factors. Anonymized data may be used indefinitely for research or statistical purposes.

Data Sharing

• Personal data is shared with external parties for specified purposes, including business partners and service providers. We ensure third-party compliance with data protection standards and restrict the use of personal data for unauthorised purposes.

Consequences of Non-Provision of Personal Data

• Failure to provide necessary personal data may impact our ability to deliver services. However, if data provision is not essential for service provision, non-provision has no impact.

Automated Decision-Making

• We do not anticipate making automated decisions affecting individuals, and any changes to this stance will be communicated.

Data Security Measures

• Appropriate security measures are in place to prevent unauthorised access, alteration, or disclosure of personal data. Access is limited to authorised personnel, and procedures for addressing data breaches are established.

International Data Transfer

• When transferring data outside the EEA, we ensure proper protection through legal agreements. Data sent from one non-EEA country to another is similarly protected.

Individual Rights

• Individuals have rights regarding their personal data, including the right to object, be informed, access, rectification, erasure, restrict processing, data portability, lodge a complaint, and withdraw consent. Requests are generally processed free of charge.

Contact Methods

• We may contact individuals through various channels provided by them. Questions regarding this policy can be directed to our Data Protection Officer at data@affinity-tele.com

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Contact Information

• For privacy concerns, please contact our Data Protection Officer at data@affinity-tele.com before reaching out to data protection authorities.